Frequently asked questions


  • What can I expect from Acorn Pre-School?
  • When does the Pre-School open?
  • Question 3
  • What do I need to bring for my child?
  • Do I need to label my entire child's clothing?
  • Am I able to book additional sessions?
  • What do I do if my child does not settle?
  • What do I do if my child is sick?
  • If I'm concerned about my child can I ring the setting?
  • Who can collect my child from Pre-School?
  • When and how are fees to be paid?
  • Do I pay fees when my child is not at Acorn Pre-School?
  • Can I bring food or sweets in to Acorn Pre-School?
  • Are snacks provided?
  • Do I need to provide lunch if my child is staying all day?
  • Do I need to provide a drink for my child?
  • What happens if I will be late collecting my child?
  • If my child has an injury will I be told?
  • Do you have policies and procedures?

You can expect us to offer a high quality service and carry out our duties in a highly professional manner at all times. Your child will be cared for by our staff who have a love of children and for education to take place in a stimulating, nurturing and safe environment. You can also expect your child's emotional and physical needs will be catered for in a sensitive and caring manner. Staff are forward thinking and strive to keep up to date through training and gaining qualifications to understand child development at a high level.

The Pre-School is open 9.05am – 3.15pm Monday to Friday. We also offer breakfast club for Acorn and Shefford Lower School from 8am and after school club until 6pm.

Summer: You suggest you bring a change of clothes, sun cream.
Winter: Warm coat, hat, scarf and gloves / mittens.
All year round:
If your child is in nappies then you need to bring spare nappies and wipes. Please ensure all items of clothing are clearly named.

You need to label outer wear such as coats, hats, scarves, gloves / mittens, bags and jumpers, cardigans etc.

Yes you are able to book additional sessions as long as the ratios are ok. We work on a strict staff to child ratio as set by OFSTED and are limited to the number of children who can be in attendance at any one time. We will always try to meet your needs and you should speak to a member of staff to see if we have any availability.

If you want to decrease sessions or leave then you will need to give at6 weeks of terms notice.

Every child is different and some children very quickly and others don't. The excitement of new surroundings and playing with other children can mean at first children settle and a few weeks after starting may become unsettled. Your child will be allocated a key person who will help your child settle and they will work with you and your child to help the settled. If we have any concerns about your child we will always ring and discuss these concerns with you. Between us we can overcome any difficulties.

If your child is sick and unable to attend we ask that you telephone us and let us know. If your child is sick during the day you will contacted straight away for you to come and collect them. We have a no return policy for 48 hours after sickness or diarrhoea.

Yes! We welcome telephone calls from parents at any time. Our number is 01462 861281.

We will accept any nomination from you as long as you let us know in advance. We will not release any child into the care of any person that has not been authorised by you.

You will be invoiced by our Administrator every half term. We ask for fees to be paid in advance.

Yes, fees are payable during term time for the sessions your child is booked in for. If your child is sick or on holiday, then fees still need to be paid.

We promote healthy eating and sweets are not encouraged unless it is a special occasion such as a birthday. As we have children with allergies can you please inform us if you are going to bring sweets/birthday cake in and give them to a member of staff.

We provide a healthy snack each morning and afternoon together with a drink of water or milk.

Yes. Lunch boxes / bags can be given to staff on the morning. They are stored in cooled bags until lunchtime. We ask that you do not include any drinks or sweets in your child’s lunch box. We provide milk or water for the children to have with their lunch.

We provide drinks with snacks and lunches. Drinks are available all day and the children are encouraged to be independent and help themselves. During warm weather breaks are given during the sessions for all children to have extra drinks.

In an emergency we will hold staff on to look after your child. It is vital that you contact as soon as possible so we make arrangements. However as per our contract we reserve the right to make a charge.

Yes, if your child receives an injury, no matter how minor, you will always be told. All injuries are recorded in our Accident Record Book. The nature of the injury will be outlined, what treatment, if any, was carried out and the staff members who dealing with it will sign the Accident Record Book. When you pick your child up you will be asked to sign the book and given a copy.

Yes we do. There is a file in the lobby with all our policies in for you to read at any time we also have some of our policies on our website. If you require assistance, please see a member of staff.